Privacy notice
This notice explains what personal information we collect through this website, why, and what your rights are. We've kept it short and in plain English.
Who we are
Luke Meunier, trading as Thunderbird IT ("Thunderbird IT", "we") is the controller of the personal information described here. Our business address is 33 Burgess Road, Basingstoke, Hampshire, RG21 5NP, UK. Our ICO registration number is [ICO NUMBER].
For any privacy question, contact [PRIVACY CONTACT].
The enquiry form
Our enquiry form is provided by Google Forms. It is not loaded until you choose to load it or open it in a new tab.
What we collect
- Your name and your business name
- Your email address
- The number of staff in your business
- What you need help with, and anything you write in your message
Why, and our lawful basis
We use this information only to reply to your enquiry and, if you go ahead, to talk to you about the work. Our lawful basis is legitimate interests: responding to people who contact us about our services. We don't use it for marketing and we don't sell or share it.
Where it goes
Your answers are stored in our Google Workspace account. Google processes them on our behalf under its data processing terms. Google may transfer data outside the UK; where it does, it relies on safeguards recognised under UK data protection law.
Google's cookies
When you load the form, Google may set cookies and process technical information (such as your IP address and browser details) to display the form, protect it from abuse and keep it secure. These are Google's, set within the form itself. Our own pages don't set them, and nothing is loaded from Google until you choose to load the form. If you'd rather not load it, email us instead.
How long we keep it
We keep enquiries for [RETENTION — suggest 12 months, Luke to confirm] after our last contact with you, unless you become a client, in which case we keep what we need to run the work.
Emailing us
If you email us, we use what you send only to reply and to deal with your request, on the same basis and for the same period as enquiries made through the form.
Cookies and tracking
This website sets no cookies and uses no analytics or tracking. All of its fonts and files are served from our own domain.
Hosting
This website is hosted by Cloudflare. Like any web host, Cloudflare processes technical information about each visit, such as your IP address, browser type and the page requested, to deliver the site and protect it from attack. It acts as our processor for this purpose.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct it if it's wrong
- ask us to delete it
- object to us using it, or ask us to restrict how we use it
To use any of these rights, contact [PRIVACY CONTACT]. We'll reply within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes
If we change this notice, we'll update it on this page.