Guides
Fix it yourself guides
Free, practical guides for small business owners, written by Luke Meunier. One problem per page, in plain English, with the steps to fix it yourself.
Business email that arrives
- Why are my emails going to spam or junk?
Clients not getting your emails, or finding them in junk? It's usually three missing settings on your domain. Here's how to check and fix them in Google Workspace or Microsoft 365.
Hacked, spoofed or scammed
- My business email has been hacked. What do I do?
A step-by-step plan for when someone has got into your business email, in Google Workspace or Microsoft 365, including who you need to tell in the UK.
- My customer paid the wrong bank account. Was my email hacked?
A customer paid an invoice into a criminal's account after a "bank details have changed" email. What to do in the first hour, how to find out whose email was hacked, and how to stop it happening again.
- Someone is sending emails from my address. Have I been hacked or spoofed?
Customers getting strange emails "from you", or bounce-backs for emails you never sent? Here's how to tell whether your account was hacked or your address was faked, and what to do about each.
Cyber Essentials, plainly
- A client has asked for Cyber Essentials. Do I need it?
What Cyber Essentials is, when you actually need it, what it costs and how long it takes, written for small business owners who've just been asked for it.
- Will I fail Cyber Essentials under the 2026 rules?
The Cyber Essentials question set changed in April 2026, and missing two-step sign-in on cloud services is now an automatic fail. What that means for a small business on Google Workspace or Microsoft 365.
Lock down the basics
Guides coming soon.
UK GDPR and your website
Guides coming soon.
Choosing and paying for IT
Guides coming soon.